Refund Policy
Refund Eligibility & Policy:
I. When your order/item(s) received is damaged or defective
II. When your order/item(s) received is not what you have ordered
Return Policy:
Please kindly inspect the item carefully upon delivery (to check if all criteria match as per your order).
Returns are allowed if done within 24 hours.
We do not accept returns after the 24 hour period.
Need help?
Contact us at info@baseuskenya.com for questions related to refunds and returns.